Inside these posts: Online banking

Visit our Filed page for categories. To browse by specific topic, see our Inside page. For a list of companies covered on this site, visit our Companies page.


Bank of America website suffers outage, again

Bank of America’s online banking system went on the fritz for some users Tuesday, the second such incident this year.

Customers attempting to access the bank’s online services were experiencing “intermittent service disruptions,” according to Tara Burke, a spokeswoman for the bank.

The bank is working to restore the system to normal as soon as possible, Burke said. The bank’s branches and ATM network are unaffected, she said. Get the full story »

Bank of America online banking down for some

Update: Bank of America reported at 5 p.m. that the problem had been resolved.

Bank of America Corp. said its online banking Web site is down for a “subset” of customers but that the “majority” of depositors can still bank online.

Chicago’s No. 2 bank declined to say how many customers are currently affected and said it expects to fix the problem “shortly” but had no timetable. Get the full story »

AmEx to buy Itasca anti-fraud firm for $150M

American Express said Thursday it was paying $150 million to acquire Accertify Inc., an Itasca-based firm that specializes in fighting online fraud.

Founded in 2007 by Jeff Liesendahl and other veterans of Orbitz, Accertify provides airlines and other online merchants with an extra layer of security to help them combat identity theft and credit-card fraud.

The firm’s customers include Delta, JetBlue and Southwest Airlines and Sony, 1-800 Flowers, Barnes & Noble, Urban Outfitters, Electronic Arts, StubHub,, Autotrader and Zipcar. Get the full story »

OptionsXpress beats Street on lower expenses

Online brokerage optionsXpress Holdings Inc. reported quarterly profit above expectations on lower expenses and taxes. Get the full story »

Chase reports brief Web site outage

A few weeks after Chase had major technical issues with its online banking site, many of its users reported Tuesday that they were unable to log into the Web site. A Chase spokesman said that the site went down around 11:30 a.m. for several minutes, but is now back up.

Chase says online banking site running smoothly

JPMorgan Chase’s online banking system appeared to be up and running Thursday morning after a Monday night crash left customers with spotty or no Web access to their accounts for three days.

Chase said its online banking service is operating well today.

“By 5 or 6 o’clock yesterday, things were moving quickly again,” said Chase spokesman Tom Kelly. Get the full story »

Update: Chase to pay fees from Web site outage

A screenshot of the error message on at 10:38 a.m. CST. (Tribune)

Chase said it continues to work on its spotty-at-best online banking service and said it will refund any fees incurred by customers unable to make online payments during the outage.

Chase’s  online banking Web site was back in service early Wednesday morning after being down for more than a day, but many customers have reported that they are unable to log in after entering their user name and password.

Around 10:30 CST, the site displayed an error message saying it was “temporarily unavailable,” though a few minutes later, it appeared to be back up again. Get the full story »

Chase online banking services still down

For an update on Chase’s problems on Wednesday morning, please click here.

Chase’s online customers were unable to conduct business on the Web site of Chicago’s biggest bank into Tuesday evening, the down time having stretched on for more than a day.

“It’s an eternity in the online world,” said Jacob Jegher, a senior analyst with Celent, a Boston-based financial services research and consulting firm. Get the full story »