Inside these posts: customer service

Visit our Filed page for categories. To browse by specific topic, see our Inside page. For a list of companies covered on this site, visit our Companies page.


Whirlpool closing call center

Appliance maker Whirlpool Corp. is closing one of its three U.S. contact centers because of a decreasing number of calls received from customers needing assistance. Get the full story »

Guy who saved Comcast via Twitter leaves for Citi

Goodbye, Comcast Twitter guy.

Frank Eliason, the social-media apostle who responded to tens of thousands of online Comcast Corp. customer complaints in the last two years, is leaving the cable company to help banking giant Citigroup Inc. connect with customers online. Get the full story »

Cosi says key revenue figure rose in June

Sandwich chain Cosi Inc. said Thursday that revenue at established stores rose 5.5 percent in June as expanded marketing efforts boosted customer traffic. This figure is considered a key indicator of a retailer’s health as it measures performance at stores open at least a year, stripping away the impact of new or closed sites. Cosi measures performance at locations open more than 15 months.

Caterpillar sets customer-focused goals for future

Associated Press | Heavy equipment maker Caterpillar Inc. says its long-term profit goals
won’t change when Doug Oberhelman takes over as CEO this summer. The
Peoria, Ill.-based company released an updated version of its strategic
plan Tuesday that calls for the firm to focus on its customers’ needs.

Get the full story »