Inside these posts: Baby formula

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Few answers at Similac recall Web site, hot line

Abbott Laboratories created a Web site for parents and caregivers to check whether their baby formula was affected by Wednesday’s Similac recall.

But families swamped the site and phone hot line Thursday, only to meet a dead end. The overwhelming surge of traffic resulted in busy lines and site problems, leaving parents frustrated by the company’s lack of response. Get the full story »