Pied Piper Management

Visit our Filed page for categories. To browse by specific topic, see our Inside page. For a list of companies covered on this site, visit our Companies page.

 

Mercedes, Lexus dealers tops with secret shoppers

A host of mystery shoppers sent to critique dealerships across the country gave luxury brands such as Mercedes-Benz and Lexus high marks and put Ford and Lincoln above the industry average.

The study of dealerships, released Monday, also found that fewer salespeople offer vehicle brochures that customers can take home. Only 57 percent of dealerships offer brochures, compared with 62 percent in 2007. Get the full story »