Technical glitch hits some AOL e-mail accounts

By Dow Jones Newswires
Posted Jan. 25 at 12:02 p.m.

Some AOL Inc. customers have suffered problems with their e-mail accounts because of a technical glitch at the company, according to an AOL spokeswoman.

The spokeswoman said AOL’s routine maintenance process caused less than 4 percent of its customers to lose access Monday to some of the messages in their inboxes, and the company is working to fix the problem.

She said some affected users will start to have their messages restored Tuesday, and AOL’s engineers plan to have all messages restored by the end of the week.

The company has provided Web support for affected users.

More than a year after it was spun off by its former parent, media giant Time Warner Inc. , AOL is in the midst of a large restructuring and an effort to change perceptions about the company.  An effort to revamp its e-mail offering, known as Project Phoenix, is under way, and the company plans to let users choose whether they want to use the old format or the new one when it goes live.

Shares of AOL were down 0.3 percent, to $23.84, in early afternoon trading.

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One comment:

  1. Linda Jan. 29 at 5:49 pm

    Don’t believe everything AOL tells you. It affected more than 4%. It’s Saturday & I still have not had my e-mail restored to me, which included important files & file folders. Additionally, they will not let you contact them unless you are a paying subscriber!