Microsoft says lost Hotmail e-mails now restored

By Associated Press
Posted Jan. 3 at 12:41 p.m.

Microsoft Corp. said it has resolved a glitch that caused some Hotmail users to temporarily lose all of their e-mails.

A chorus of frantic people had posted complaints to the Redmond, Washington-based company’s online message board over the weekend, saying their messages had disappeared. In some cases, e-mails were mistakenly sent to their deleted mail folders.

Microsoft spokeswoman Catherine Brooker said Monday that all the affected users have their e-mails back. On Saturday, she noted that the problem only applied to a limited number of people. Microsoft would not say how many people’s e-mails were lost.

“Microsoft is still investigating the root cause of what happened in this particular instance to prevent this from happening again,” she said.

Hotmail is the world’s most popular free Web-based e-mail service, with about 360 million users, according to Web traffic measurement group comScore Inc.

The online Hotmail message board has racked up 489 pages of complaints about lost and deleted e-mails dating back to early November.

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  1. C Jan. 3 at 1:12 pm

    That’s the problem with the supposedly cutting-edge idea of keeping all your files out on the net and trusting you can get to them when you need them. Even though I can look at them on a web page, I download all my e-mails into Thunderbird on my hard drive, which is backed up on Carbonite.

    Before giving up control over your own data to any company, you should ask yourself a) what’s in it for them vs. what’s in it for you, and b) what’s your recourse if they fail to deliver a service you’re not even paying for?

  2. Greenspam Jan. 3 at 1:28 pm

    So much for cloud computing.

  3. Paul D Jan. 3 at 2:19 pm

    People actually still use hotmail? I’m surprised that someone even noticed the glitch.

  4. cseaver Jan. 3 at 6:40 pm

    Thousands of my emails are still missing. Microsoft claiming the emails are back is complete BullSh*t!

  5. CS Jan. 3 at 7:52 pm

    If your email is that important then invest in an actual email account.

  6. Rednek1947 Jan. 4 at 8:32 a.m.

    If you lost thousands of e-mails you obviously have way too much time on your hands. Try moving out of your mom’s basement and getting a job at Taco Bell.