More credit card fees ahead

By Dow Jones Newswires-Wall Street Journal
Posted Nov. 8, 2010 at 5:42 a.m.

Less than a year after the passage of new laws limiting banks’ ability to impose certain fees on credit and debit cards, Bank of America Corp., Discover Financial Services, J.P. Morgan Chase & Co. and other lenders are using different tactics to boost their fee income.

Some are raising minimum payments on certain customers’ accounts in order to increase late penalties. Others are ramping up credit-protection insurance programs and charging customers for coverage without permission. Still others are pushing aggressively into high-fee prepaid cards, which are exempt from most of the new rules.

Banks already have rolled out a slew of new fees since the passage of the Credit Card Accountability Responsibility and Disclosure Act of 2009. Among other things, they have revived annual fees; shortened billing cycles; levied new charges on cards with low credit limits; increased balance-transfer, cash-advance and foreign-exchange fees; and begun aggressively marketing “professional cards” not subject to the restrictions of the Card Act.

The Federal Reserve responded on Oct. 19 by announcing proposals that would ban hefty activation fees and prevent issuers from raising interest rates on promotional card offers until a borrower is more than 60 days late.

The Card Act is expected to weigh heavily on bank profits. Lenders could lose an estimated $11 billion in fee income next year alone, according to Robert Hammer, CEO of R.K. Hammer Investment Bankers, an adviser to card issuers.

Profits from debit cards also are in jeopardy. Earlier this year, the Senate passed a law ordering the Federal Reserve to limit “interchange fees,” the levies banks charge to merchants each time a card is swiped. Last year, banks collected $22.8 billion in such fees on debit-card transactions, according to CardHub.com, a consumer information site.

The Fed hasn’t yet announced how much it will reduce the fees. Analysts say even a moderate reduction could hurt lenders.

J.P. Morgan Chase announced this week that it is moving away from debit cards. Starting in February, the lender won’t issue debit reward cards to any of its new customers, according to Charlie Scharf, head of retail financial services at the bank.

The recent foreclosure mess could further damage bank profits as a legal storm gathers over allegations that some employees signed foreclosure-related documents without having reviewed them. Bank of America and J.P. Morgan declared a moratorium on foreclosures earlier this month while checking documents for accuracy, though both have since restarted their foreclosure proceedings.

“In this environment fee income is ever more important,” says Gail Hillebrand, a senior attorney with Consumers Union.

Customers, therefore, should be on guard from the outset, say consumer advocates. Before signing up for a new card offer, borrowers should find out whether services like payment protection are automatically included. And once borrowers start using a card, they should pore over their statements each month in search of billing changes. If they notice a higher minimum payment or a new fee, they should contact the card issuer immediately, say consumer advocates.

Some lenders, including J.P. Morgan Chase and Bank of America, have upped minimum payments for some borrowers, according to CreditCards.com, a comparison site. The goal, say analysts: to maximize late-fee income.

Under the Card Act, late penalties are restricted to $25 or the minimum payment amount, whichever is lower. By raising minimum payments, card issuers also can increase their late fees.

Sudden jumps in the minimum payment can increase the likelihood that borrowers will be late on payments. “Rising minimum payments can cause borrowers to default and help generate greater fee income for issuers,” says Victor Stango, an associate economist with the Federal Reserve Bank of Chicago and a professor at the University of California, Davis, who has studied the impact of the Card Act on lenders’ practices.

David Highland, who lives in Telluride, Colo., and runs a small lodging company, says he saw firsthand how banks are raising minimum payments. According to monthly statements reviewed by The Wall Street Journal, Bank of America increased his minimum monthly payment to 2% of his total balance from 1% despite the fact that he hadn’t missed a payment.

“It’s a squeeze,” Mr. Highland says. “It looks to me like they are trying to tip over vulnerable borrowers.” He has since paid off the balance.

A Bank of America spokeswoman says that it doesn’t comment on individual borrowers, but that its minimum monthly payments are based on balances, late fees and finance charges.

Tom Nedelsky, who owns a Santa Cruz, Calif.-based construction company, says his minimum payments on two Chase credit cards went to 5% from 2% in August 2009 — boosting his payments to $1,185 from $493.00.

“We never paid late and we were never given an explanation,” Mr. Nedelsky says.

Chase doesn’t comment on individual borrowers, but spokesman Paul Hartwick says that “for the overwhelming majority of customers, our current minimum-payment calculation is the greater of $10 (or the total amount if the balance is less than $10), or 2% of the balance, or the total of 1% of the balance plus interest and late fees.”

Lenders also are ramping up their payment-protection-insurance programs. The promise: For a monthly fee, a credit-card issuer will suspend finance charges and minimum payments if a borrower loses a job or gets sick. Costs for the protection vary by card issuer, but are routinely about 80 cents to 90 cents per $100 of credit card debt.

There aren’t hard numbers tracking payment-protection offers, but bank analysts say lenders are pushing the product more aggressively. “There is a growing movement on the part of the banks to enroll more people in payment-protection programs,” says Dennis Moroney, research director at advisory firm Tower Group.

“Major credit-card companies are ramping up offers for credit protection,” adds Ben Woolsey, director of marketing and consumer research at CreditCards.com.

Some lenders may be imposing the fees without borrowers’ permission. Raymond Christopher, a 36-year-old owner of a car-repair business, says he was surprised to find a fee for credit protection when he checked his Discover card statement in August. He says that on further investigation, he learned that he had been charged $1,200 in protection fees since January.

The higher a cardholder’s balance, the more he must pay for payment insurance. Discover charges 89 cents per $100 in balance — so a person with a $15,000 balance would pay $133.50 a month for payment protection.

Mr. Christopher, who lives in Fredonia, N.Y., says he called Discover to protest the fee because he never signed up for the insurance in the first place.

“I was told that I signed up on my wife’s birthday, which would have been impossible since I was strictly forbidden from even talking on the phone that day,” Mr. Christopher says. “There’s no way I signed up.”

David Paris, a New York based attorney, in July sued Discover in California federal court on behalf of cardholders enrolled in Discover’s payment-protection plan without their consent.

“Thousands of people have been pushed into this program,” Mr. Paris says.

Discover doesn’t comment on individual borrowers, but spokeswoman Laura Ginigiss says, “It’s not in Discover’s interest to sell a product that doesn’t enhance our relationship with our card members.”

Some lenders are tightening the eligibility requirements for credit protection as well. In February, James W. McKinney of Benton, Ill., signed up for payment protection through HSBC after being solicited by phone. The problem: Mr. McKinney, a disabled war veteran, was unemployed and therefore ineligible for HSBC’s payment-protection insurance.

In October, Mr. McKinney joined other borrowers in a class-action suit against HSBC in Illinois federal court.

HSBC declined to comment.

Some major lenders, including Capital One Financial Corp., the sixth-largest credit-card issuer, are turning toward “prepaid” cards. Pitched as no-hassle, bill-free alternatives to debit and credit cards, prepaid cards are especially attractive to college students — and their parents.

Issuers like them for another reason: Not only are prepaid cards not subject to most Card Act restrictions — they also are exempt from interchange-fee restrictions.

Capital One launched its prepaid card last October, five months after the signing of the Card Act. “Prepaid debit cards are a natural extension of our diversified financial-services business,” says Pam Girardo, a spokeswoman for the lender. “Our prepaid card is a transparent product that offers good values for consumers.”

Other big lenders are likely to follow. “We are absolutely going to see banks expand their prepaid card offerings,” says Odysseus Papadimitriou, CEO of information site CardHub.com.

Investors are betting that prepaid cards will be a hot market. NetSpend Holdings Inc., a large issuer of prepaid cards, went public on Oct. 19 at $11.20 a share and has risen to $15.98. Rival Green Dot Corp. went public in July at $36 and now trades at $52.98.

But consumers might not benefit from a push toward prepaid cards. Consumers Union, an advocacy group, examined prepaid cards in September. It found that more than half came with activation fees ranging from zero to $39.95.

 

Companies in this article

Bank of America

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23 comments:

  1. Jeff Nov. 8, 2010 at 8:23 a.m.

    Hope, change, rinse, repeat.

  2. Harvey Wallbanger Nov. 8, 2010 at 8:29 a.m.

    All the fees are why all the credit card applications I get in the mail are torn up and thrown in the garbage after reading them. I read them just to see what new scam fees have been dreamed up.

  3. Elginbrian Nov. 8, 2010 at 8:54 a.m.

    The more regulation, the more we all pay. Isn’t it wonderful to have the government looking out for us?

  4. PJH Nov. 8, 2010 at 9:48 a.m.

    Just don’t do business with these clowns. I’ve not had a credit card in 6 years. I haven’t missed them for a moment and miss them even less everytime I read one of these articles.

  5. oldengray Nov. 8, 2010 at 9:56 a.m.

    These are the people that got bailed out when they overextended their
    subprime loans. And everybody thought that the Mob’s loan plan was bad! Oh well,at least the bankers don’t come after you with a baseball bat…oh wait I’m sure that’s next! When bankers and lawyers team up
    nobody is safe!

  6. adeezy Nov. 8, 2010 at 9:57 a.m.

    Great article, consumers need to know how the banks and card issuers are ripping us off.

  7. Kerry Nov. 8, 2010 at 10:18 a.m.

    People who live on minimum payments on their credit cards are fools. If you are only paying off 1% of your balance every month, lets face it, you will NEVER pay off your card.

    People should aim to only spend on their card what they can afford to payoff at the next billing cycle. If they have an emergency and have to spend more one month, then the aim should be to pay it off within a few months and they should adjust their regular monthly budget accordingly.

    People why just like to spend and they payoff the minimum cannot complain if the minimum is increased to 2% or 5%.

  8. clarence Nov. 8, 2010 at 10:21 a.m.

    More of obama’s involvment means more hardship for the consumer.

  9. coopert Nov. 8, 2010 at 10:33 a.m.

    Just wait until this gets too out of hand and you will see record number of personal bk jump….then the banks will lose and we will be back in a cycle.

  10. Greg Nov. 8, 2010 at 10:42 a.m.

    The other scam Chase is playing is the lower you limit so it’s close to your balance then the call you a bad risk because you balance is close to your limit and raise your rate

  11. Jayo6 Nov. 8, 2010 at 10:54 a.m.

    Don’t depend on the government to protect you from credit card fees. Pay your credit card balance off every month to avoid interest payments. If you can’t pay the balance it is your fault for spending TOO much.

  12. Rick Nov. 8, 2010 at 11:20 a.m.

    Problem is many people want everything and they want it now. Can’t affort it, put it on a credit card. Horse feathers! Make they pay or they go to jail.

  13. Jim Nov. 8, 2010 at 11:51 a.m.

    All of these practices were possible before the new credit card laws were passed. The reason they weren’t used before is banks had bigger bats to hit people with, such as raising interest rates on pre-existing balances w/o consent of the borrower. Say what you want about the big banks, but don’t blame the government on this one; their actions were positive.

  14. Paul Nov. 8, 2010 at 12:12 pm

    I think they misquoted about Chase and debit cards — I dont think they are getting tid of debit cards – just offering rewards along with the use of them.

  15. bill p Nov. 8, 2010 at 12:26 pm

    Watch how fast I’ll dump my cards if they charge me a fee to use them. All balances paid off every month for 30 years!

  16. kristine Nov. 8, 2010 at 1:01 pm

    Get a credit union credit card. To sign up, all you need is to know someone who is a credit union member and you are in. I have a fixed rate of 8.99. (Yes, fixed) You keep money locally, which I like. I also got an auto loan thru them- 4.99 fixed.

  17. JOHN C Nov. 8, 2010 at 1:25 pm

    debit cards are better, get a job and save your own money. Be your won boss

  18. JOHN C Nov. 8, 2010 at 1:59 pm

    Any interest rate over 12% is usury and too high.

  19. Griff Nov. 8, 2010 at 2:07 pm

    See there you go. Plug one loophole on these effing thieves and the find five more to exploit. And “SKANK” of America should be the poster child for for Corporate trash. It’s a funny thing that a Banker can look down his nose and call someone a “Deadbeat” or dishonest because they don’t have enough money to pay as fast or as much as the greedy bankers usury contract has the poor sap on the hook for, but it’s perfectly respectable and acceptable for the banker to exploit and defraud borrowers at will by overcharging them on interest rates, fees, add on’s, and any kind of “Because we want MORE money” charges they can dream up (Legitimate or NOT).

    This is the REAL reason the Republicans have been screaming and railing against Obama. They had been selling out the people and their rights to a fair and equitable financial system and our legal and regulatory protections for the last 30-40 years. Now Obama is trying to get some of it BACK! They don’t like that, they don’t WANT that, and they hate his guts. Well if you won’t back Obama when he’s trying to get some legal protection for your UN-protected financial backside, then you’d better resign yourself to living without credit.

    Because GOD help you if you need to take out a loan, these banks jam one so far up there you’ll think you’re gettiing impaled. And you WILL be.

  20. George Nov. 8, 2010 at 4:58 pm

    This has nothing to do with Obama people. The banks manipulate and exploit a percentage of the population because they make the most money off these people. What the government does has helped but getting really tough rules to pass is very difficult because of the lobbyists.

    Don’t buy things you can’t pay for. Don’t carry a balance.

  21. Not Missing Em Nov. 8, 2010 at 5:06 pm

    This is why I’m glad I filed for bankruptcy when I lost my job 10 years ago. I was released from the tormentors (the credit card companies) and never opened another credit card since. In a short time from now, my credit record will be restored. If anyone is in the same situation, please don’t get in credit card debt again.

  22. Terrence J. Benshoof Nov. 8, 2010 at 8:52 pm

    Thank God the Obamanation saved us from all those bank fees on charge cards by pushing through more government regulations! What? It didn’t what? Oh!….. Never mind!

  23. Jim Nov. 8, 2010 at 8:58 pm

    All of you who are complaining about these new fees and ’schemes’ just need to remember that this is the change that you can believe in. So whereas before, credit card companies only made money on those who couldn’t figure out how to pay their balance off each month…now, even the more responsible card holders get to be penalized, as well. Thanks so much, Nobama. This is why you will be a one term President–and one of the most disgraced presidents in American history.