Wal-Mart trying RFID smart tags

By Dow Jones Newswires-Wall Street Journal
Posted July 23, 2010 at 1:38 p.m.

Wal-Mart Stores Inc. plans to roll out sophisticated electronic ID tags to track individual pairs of jeans and underwear, the first step in a system that advocates say better controls inventory but some critics say raises privacy concerns.

Starting in the next two weeks, the retailer will place removable “smart tags” on individual garments that can be read by a hand-held scanner. Wal-Mart workers will be able to quickly learn, for instance, which size of Wrangler jeans is missing, with the aim of ensuring shelves are optimally stocked and inventory tightly watched. If successful, the radio-frequency ID tags will be rolled out on other products at Wal-Mart’s more than 3,750 U.S. stores.

“This ability to wave the wand and have a sense of all the products that are on the floor or in the back room in seconds is something that we feel can really transform our business,” said Raul Vazquez, the executive in charge of Wal-Mart stores in the western U.S.

Before now, retailers including Wal-Mart have primarily used RFID tags, which store unique numerical identification codes that can be scanned from a distance, to track pallets of merchandise traveling through their supply chains.

Wal-Mart’s broad adoption would be the largest in the world, and proponents predict it would lead other retailers to start using the electronic product codes, which remain costly. Wal-Mart has climbed to the top of the retailing world by continuously squeezing costs out of its operations and then passing on the savings to shoppers at the checkout counter. Its methods are widely adopted by its suppliers and in turn become standard practice at other retail chains.

But the company’s latest attempt to use its influence — executives call it the start of a “next-generation Wal-Mart” — has privacy advocates raising questions.

While the tags can be removed from clothing and packages, they can’t be turned off, and they are trackable. Some privacy advocates hypothesize that unscrupulous marketers or criminals will be able to drive by consumers’ homes and scan their garbage to discover what they have recently bought.

They also worry that retailers will be able to scan customers who carry new types of personal ID cards as they walk through a store, without their knowledge. Several states, including Washington and New York, have begun issuing enhanced driver’s licenses that contain radio-frequency ID tags with personal information.

“There are two things you really don’t want to tag, clothing and identity documents, and ironically that’s where we are seeing adoption,” said Katherine Albrecht, founder of a group called Consumers Against Supermarket Privacy Invasion and Numbering and author of a book called “Spychips” that argues against RFID technology. “The inventory guys may be in the dark about this, but there are a lot of corporate marketers who are interested in tracking people as they walk sales floors.”

Smart-tag experts dismiss Big Brother concerns as breathless conjecture, but activists have pressured companies. Ms. Albrecht and others launched a boycott of Benetton Group SpA last decade after an RFID maker announced it was planning to supply the company with 15 million RFID chips.

Benetton later clarified that it was just evaluating the technology and never embedded a single sensor in clothing.

Wal-Mart is demanding that suppliers add the tags to removable labels or packaging instead of embedding them in clothes, to minimize fears that they could be used to track people’s movements. It also is posting signs informing customers about the tags.

Some privacy advocates say that doesn’t go far enough because people are going to leave the store with live sensors that can, at least in principle, reveal information about what they bought. There is no way to turn off the sensors at checkout.

Wal-Mart won’t say how much it expects to benefit from the endeavor. But a similar pilot program at American Apparel Inc. in 2007 found that stores with the technology saw sales rise 14.3% compared to stores without the technology, according to Avery Dennison Corp., a maker of RFID equipment.

And while the tags wouldn’t replace bulkier shoplifting sensors, Wal-Mart expects they’ll cut down on “shrink” — or employee theft — because it will be easier to see if something’s gone missing from the back room.

Several other U.S. retailers, including J.C. Penney and Bloomingdale’s, have begun experimenting with smart ID tags, and numerous European retailers, notably Germany’s Metro AG, have already embraced the technology.

Robert Carpenter, chief executive of GS1 U.S., a nonprofit group that helped develop universal product-code standards four decades ago and is now doing the same for electronic product codes, said the sensors have dropped to as little as seven to 10 cents from 50 cents just a few years ago. He predicts that Wal-Mart’s “tipping point” will drive prices lower.

“There are definitely costs. Some labels had to be modified,” said Mark Gatehouse, director of replenishment for Wrangler jeans maker VF Corp., adding that while Wal-Mart is subsidizing the costs of the actual sensors, suppliers have had to invest in new equipment. “But we view this as an investment in where things are going. Everyone is watching closely because no one wants to be at a competitive disadvantage, and this could really lift sales.”

Wal-Mart won’t disclose what it’s spending on the effort, but it confirms that it is subsidizing some of the costs for suppliers.

While expense concerns are likely to limit mainstream ID tagging to clothes and electronics inventory management for years to come, proponents do envision futuristic uses.

“We are going to see contactless checkouts with mobile phones or kiosks, and we will see new ways to interact, such as being able to find out whether other sizes and colors are available while trying something on in a dressing room,” said Bill Hardgrave, head of the RFID Research Center at the University of Arkansas, which is funded in part by Wal-Mart. “That is where the magic is going to happen. But that’s all years away.”

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3 comments:

  1. Kate July 24, 2010 at 10:48 a.m.

    Will NOT be purchasing ANY items that carry a smart tag, MY family, grandkids will NOT be wearing a tracking device, unless by choice. Certainly NOT ever Wal_Mart..

  2. mokona July 24, 2010 at 1:43 pm

    I agree Kate. Also, I can’t see how sales would rise from the use of this technology. (Although that statement WAS made by a maker of RFID – go figure).

  3. Craig July 24, 2010 at 5:35 pm

    How disgusting. I remember a few years ago watching Albrecht on a program complaining about his technology and how the sheeple would just denounce her as a ‘conspiracy theorist.’ Now that Albrecht’s prophecy is unfolding in front of our eyes, we have establishment honchos like Hardgrave and VazQuez and university professors telling us not to get involved, they’ll make the decisions and it’s all for our best interests and such. We watch this country tumbling by design, anyone with any kind of discernment can’t help but be concern as the conspiracy theories unfold as all the so-called kooks told us they would. This is pure evil, I just hope this country will stop accepting the enslavement they’re imposing on us.