By Jon Yates | Attorney General Lisa Madigan said in a Feb. 27 press release that her office has received “written assurance from Toyota Motor Sales, U.S.A. that the company will make special accommodations for customers who feel unsafe operating a vehicle that the company has identified in recent recalls.”

The letter, from Group Vice President and General Counsel Christopher Reynolds, stated that Toyota is advising its dealers to assist car owners during this post-recall period. Possible actions to assist customers include expedited scheduling of appointments for repairs covered by the recalls, the pickup and return of the vehicle by a dealership representative or by a flatbed truck, and driving customers to the dealership or their workplace.

Read more over at the Problem Solver’s blog.