Toyota will extend recall-related services in U.S.

Posted Feb. 26, 2010 at 4:30 p.m.

Associated Press | Toyota officially said it will extend nationwide some recall-related services that it was offering to customers only in the state of New York.

The added services will be tailored to a customer’s needs and can include quick scheduling of repairs, pick up and return of their vehicle by the dealer, driving a customer to work, or providing alternate transportation such as a loaner or rental car.

The services will be offered to all Toyota and Lexus owners in the U.S.
whose vehicles are covered by sticky pedal, floor mat, antilock brake
or drive shaft-related recalls.

Dealers or owners will be reimbursed for their recall-related expenses.
The reimbursement is in addition to $7,500 to $75,000 that the company
already is paying dealers as part of the recalls.

Toyota said it reached agreement with Attorneys General in other states
to offer the services. The services initially were announced Wednesday
as part of an agreement between Toyota and New York Attorney General
Andrew Cuomo, but an executive later told a congressional committee
they would be extended nationwide.

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